EU Data Act

The EU Data Act, effective September 12, 2025, creates new rights for users of cloud and SaaS services. It ensures you can access, port, and switch your data freely, without lock-in or unreasonable barriers. The regulation applies to all SaaS providers serving EU customers, regardless of where the provider is based.

You have the right to export all your data in standard, machine-readable formats. Sitenyx supports comprehensive data export:

• Standard formats Export in CSV, JSON, XML, and SAF-T formats. Financial data exports follow the OECD SAF-T standard for maximum interoperability.
• Export timeline Data exports are available within 30 days of request. Most exports complete within minutes for standard data volumes.
• Full scope All user-generated data is exportable: financial records, invoices, customer data, website content, forms, files, and configuration.

You can terminate your Sitenyx subscription with a maximum of 60 days notice. During the transition period, you retain full access to your data and export capabilities. We provide documentation of our data formats, schemas, and APIs to facilitate migration to any other provider.

Sitenyx exposes your data through documented, standards-based REST APIs and standard export formats, so you can move it to other systems without lock-in.

As of January 12, 2027, switching fees are entirely eliminated under the EU Data Act. Sitenyx has already adopted this principle: we charge no switching fees, no data export fees, and no contract termination fees. Your data is yours.

The EU Data Act entered into force on January 11, 2024, with provisions applying in phases. The data portability and switching requirements for cloud services took effect September 12, 2025. Product design requirements apply from September 12, 2026. Existing contract obligations apply from September 12, 2027.