EU Data Act

The EU Data Act (Regulation 2023/2854) establishes new rules for data access, portability, and switching for cloud services. Sitenyx is fully committed to meeting all requirements.

Last updated: August 27, 2026

What is the EU Data Act?

The EU Data Act, effective September 12, 2025, creates new rights for users of cloud and SaaS services. It ensures you can access, port, and switch your data freely, without lock-in or unreasonable barriers. The regulation applies to all SaaS providers serving EU customers, regardless of where the provider is based.

Data portability

You have the right to export all your data in standard, machine-readable formats. Sitenyx supports comprehensive data export:

Standard formats Open, machine-readable standard formats: JSON for your account data and GDPR extracts, and CSV for the lists that can be downloaded as a spreadsheet.
Export timeline Data exports are available within 30 days of request. Most exports complete within minutes for standard data volumes.
Full scope All user-generated data is exportable: financial records, invoices, customer data, website content, forms, files, and configuration.

Switching rights

You can cancel your Sitenyx subscription at any time directly from your dashboard — we require no notice period, and the subscription normally runs to the end of the period you have already paid for. The EU Data Act permits up to two months' notice; we do not use it. Throughout that period you retain full access to your data and export capabilities. We provide documentation of our data formats, schemas, and APIs to facilitate migration to any other provider.

Interoperability

Sitenyx exposes your data through documented, standards-based REST APIs and standard export formats, so you can move it to other systems without lock-in.

No switching fees

As of January 12, 2027, switching fees are entirely eliminated under the EU Data Act. Sitenyx has already adopted this principle: we charge no switching fees, no data export fees, and no contract termination fees. Your data is yours.

Regulatory timeline

The EU Data Act entered into force on January 11, 2024, with provisions applying in phases. The data portability and switching requirements for cloud services took effect September 12, 2025. Product design requirements apply from September 12, 2026. Existing contract obligations apply from September 12, 2027.

Frequently Asked Questions

Does the EU Data Act apply to Sitenyx?

Yes. The EU Data Act applies to all providers of data processing services (including SaaS) that serve customers in the EU. Sitenyx provides cloud-based services to EU customers and is therefore subject to the regulation.

How do I export my data?

You can download a complete copy of your own account data in the admin dashboard under Settings, and you can extract the data held on a named customer under GDPR. Both are delivered as JSON; selected lists can also be downloaded as CSV. If you need a broader extract, write to [email protected].

What are the penalties for non-compliance?

Penalties are laid down by each Member State and must be effective, proportionate and dissuasive. The Regulation itself sets no common ceiling for fines; for infringements of its Chapters II, III and V it refers to the fine levels in Article 83 of the GDPR.

Does this apply to my existing contract?

Yes. The EU Data Act applies to both new and existing contracts. The switching and portability rights under Article 23-25 apply from September 12, 2025, and the existing contract provisions under Article 13 apply from September 12, 2027.

Ready to get started?

Run your business and build your online presence with Sitenyx — built for businesses across Europe.

View pricing